Bilingual Patient Reception Specialist
Company: Summit Health CityMD
Location: Pasadena
Posted on: April 1, 2026
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Job Description:
About Our Company We’re a physician-led, patient-centric network
committed to simplifying health care and bringing a more connected
kind of care. Our primary, multispecialty, and urgent care
providers serve millions of patients in traditional practices,
patients' homes and virtually through VillageMD and our operating
companies Village Medical , Village Medical at Home , Summit Health
, CityMD , and Starling Physicians . When you join our team, you
become part of a compassionate community of people who work hard
every day to make health care better for all. We are innovating
value-based care and leveraging integrated applications, population
insights and staffing expertise to ensure all patients have access
to high-quality, connected care services that provide better
outcomes at a reduced total cost of care. Please Note: We will only
contact candidates regarding your applications from one of the
following domains: @summithealth.com, @citymd.net, @villagemd.com,
@villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or
@bmctotalcare.com. Job Description Home Location: 4615 Fairmont
Pkwy. Pasadena, TX 77504 T he Patient Reception Specialist is
responsible for providing patient support and communication and
facilitating an exceptional patient experience to build and
reinforce satisfaction, and trust and drive organizational loyalty.
Accountable for welcoming and preparing the patient for their
appointment, the Patient Reception Specialist informs patients of
relevant and information for their visit and provides clear
communication around the services they are scheduled to receive.
How You Will Get Things Done: Obtain copies of insurance cards,
driver’s licenses, authorizations, referrals, and other required
appointment documentation and appropriately save them in practice
EMR Perform demographic and insurance validation, and inform
patients of privacy policies and procedures Keep the reception and
patient waiting areas clean and organized Other duties as assigned
How You Will Build Trust: Greet all patients and visitors in a
professional and welcoming manner Effectively communicate
unexpected schedule delays to patients and assist with patient
comfort should delays arise How You Will Innovate: Collect patient
co-payments, reconciliation charges, and outstanding balances upon
Check-In as well as submitting batches daily Schedule patient
appointments/follow-up appointments per established policies and
procedures Experience to Drive Change: Adept in medical terminology
and insurance practices Proficient in the use of computer programs
and applications including Outlook applications and practice EMR
systems Competent in basic arithmetic to make calculations, balance
and reconcile figures, and make changes accurately Knowledgeable of
CPT and ICD-10 coding Current BLS certification for healthcare
providers preferred High School Diploma/Equivalency Experience in
primary care, family practice, internal medicine, urgent care, or
ER preferred About Our Commitment Total Rewards at VillageMD Our
team members are essential to our mission to reshape healthcare
through the power of connection. VillageMD highly values the
critical role that health and wellness play in the lives of our
team members and their families. Participation in VillageMD’s
benefit platform includes Medical, Dental, Life, Disability,
Vision, FSA coverages and a 401k savings plan. Equal Opportunity
Employer Our Company provides equal employment opportunities ( EEO)
to all employees and applicants for employment without regard to,
and does not discriminate on the basis of, race, color, religion,
creed, gender/sex, sexual orientation, gender identity and
expression (including transgender status), national origin,
ancestry, citizenship status, age, disability, genetic information,
marital status, pregnancy, military status, veteran status, or any
other characteristic protected by applicable federal, state, and
local laws. Safety Disclaimer Our Company cares about the safety of
our employees and applicants. Our Company does not use chat rooms
for job searches or communications. Our Company will never request
personal information via informal chat platforms or unsecure email.
Our Company will never ask for money or an exchange of money,
banking or other personal information prior to the in-person
interview. Be aware of potential scams while job seeking.
Interviews are conducted at select Our Company locations during
regular business hours only. For information on job scams, visit,
https://www.consumer.ftc.gov/JobScams or file a complaint at
https://www.ftccomplaintassistant.gov/ .
Keywords: Summit Health CityMD, Port Arthur , Bilingual Patient Reception Specialist, Administration, Clerical , Pasadena, Texas
