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QRC Manager

Company: Flowserve Corporation
Location: Port Arthur
Posted on: January 15, 2022

Job Description:

Company Overview:If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!Role Summary:The QRC Manager is directly responsible for site leadership and management of all operational aspects of the Pump QRC. The primary objectives of the QRC Manager are to drive market-leading response and customer service with a focus on operational execution. This position is responsible for QRC operational planning, driving the customer experience, repair scope creation, and manufacturing at the site. The QRC Manager will drive programs to support safety, quality, and operational excellence at the site. These will be measured and monitored with monthly KPIs including TRR/LTA, OTD, Past Due Backlog, AMP cycle-time repair quotations, direct labor utilization, estimate accuracy, and WarrantyPreferred Experience / Skills:

  • Degree holder in Manufacturing / Mechanical Engineering or related discipline
  • At least 5 years relevant experience in the manufacturing industry of which 1 year must include operations management
  • Experience in rotating equipment repair and/or operation is preferred.
  • Knowledge of service environment activities including DCI, machining, assembly, test, and field service for rotating equipment
  • Experience in manufacturing process improvement tools like Kaizen, Lean, 6-sigma, SPC. 6S etc. Strong drive to make things happen and a strong "can do" attitude
  • Advocates and supports the Flowserve performance culture and ensures that performance is actively differentiated and managed within the team.
  • Communicates effectively with the full range of internal stakeholders-from associates to leadership- and ensures that programs, processes, and initiatives within the business unit or function are communicated in a clear and effective manner.
  • Capable of quickly establishing credibility, influencing constituencies, and persuading professionals at all levels.
  • Excellent analytical and strategic skills.
  • Establishes conditions systematically for high-performance teamwork based on the requirements of the situation.Responsibilities & Requirements:
    • Drive QRC metrics for Year Over Year improvement in Safety, Quality, Operational Excellence, and Customer Experience.
    • Enforce uncompromising Safety and Quality expectations by holding site accountable to adhere to safety standards at all times.
    • Foster and reward a safety-first culture where everyone understands and owns their role. Drive the development of a mature safely culture with a focus on maintaining high safety standards and performance for the site.
    • Prepare and execute an operations plan for the site that includes labor absorption, cost management, quality, efficiency improvements, facility maintenance, and capital management.
    • Achieve an industry-leading customer service, focused on delivering improved customer experience with excellent response times and best-in-class quality.
    • Select, train, review, motivate and manage personnel for the efficient performance of assigned duties and growth of the QRC.
    • Establish succession planning & a direct labor development program.
    • Recruiting, hiring, training, and counseling QRC personnel.Primary Posting Location: Beaumont, Texas USJob Advertising Title: QRC ManagerJob Posting Category: OperationsEmployment Type: Full timeCountry: United StatesAuto req ID: 53234BRFlowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access www.flowserve.jobs as result of your disability. You can request a reasonable accommodation by sending an e-mail to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

Keywords: Flowserve Corporation, Port Arthur , QRC Manager, Executive , Port Arthur, Texas

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