General Manager (Miss J's Cafe/Schlotzsky's Deli/Cinnabon)

Company: LV Petroleum
Location: Houston
Posted on: May 18, 2025

Job Description:

Job Summary:Miss J's Caf--/Cinnabon/Schlotzsky's is seeking a passionate and experienced General Manager to lead daily operations and drive the success of our caf--. The General Manager is responsible for overseeing all aspects of the business-including staff management, customer satisfaction, financial performance, and operational excellence. This role requires a hands-on leader who thrives in a fast-paced environment and takes pride in building a strong, service-driven team.Key Responsibilities:Leadership & Team Management

• Recruit, train, schedule, and supervise caf-- staff
• Foster a positive, team-oriented workplace culture
• Conduct regular performance reviews and coaching sessions
• Lead by example with exceptional customer service and professionalismOperations
  • Oversee daily caf-- operations, ensuring quality, efficiency, and cleanliness
  • Maintain compliance with health and safety regulations
  • Manage inventory, place orders, and control food and supply costs
  • Ensure all equipment is properly maintained and functioningCustomer Experience
    • Deliver a consistently high level of customer satisfaction
    • Handle customer inquiries, feedback, and complaints with care and professionalism
    • Create a welcoming and inclusive environment for all guestsFinancial Management
      • Monitor and manage budgets, labor costs, and sales goals
      • Analyze financial reports and implement cost control measures
      • Manage cash handling procedures and ensure accuracy in financial transactionsMarketing & Growth
        • Collaborate on marketing initiatives and community events
        • Support social media and promotional efforts as needed
        • Seek opportunities to grow the caf--'s customer base and brand presenceQualifications:
          • 2+ years of experience in a management role (preferably in food service, hospitality, or caf--/restaurant setting)
          • Proven leadership skills with the ability to motivate and manage a team
          • Strong organizational and problem-solving abilities
          • Excellent communication and interpersonal skills
          • Financial acumen and experience with budgeting, labor management, and sales tracking
          • ServSafe certification (or willingness to obtain) preferred
          • Flexible schedule, including early mornings, weekends, and holidays
            #J-18808-Ljbffr

Keywords: LV Petroleum, Port Arthur , General Manager (Miss J's Cafe/Schlotzsky's Deli/Cinnabon), Executive , Houston, Texas