IT Support Analyst
Company: Robert Half
Location: Liberty
Posted on: January 14, 2026
|
|
|
Job Description:
Job Description Job Description We are looking for an
experienced IT Support Analyst to join our team in Liberty, South
Carolina. In this role, you will provide critical technical support
for both production and office systems at our facility, ensuring
seamless operations and addressing IT-related challenges
effectively. This position also involves remote support for other
locations and occasional after-hours assistance, contributing to
the success of our global operations. Responsibilities: • Deliver
daily technical support for production systems, office devices, and
connected peripherals within the facility. • Diagnose and resolve
issues related to production IT infrastructure, including network
switches, wireless access points, industrial PCs, scanners, and
label printers. • Maintain and support Microsoft Teams Rooms and
other conferencing tools to facilitate collaboration. • Log, track,
and resolve IT incidents and service requests using the
organization's ticketing system. • Collaborate with North American
IT infrastructure and cybersecurity teams to uphold security and
compliance standards. • Conduct system checks, perform preventative
maintenance, and troubleshoot basic network issues on-site. •
Manage imaging, deployment, and patching of Windows devices in
alignment with global IT policies. • Facilitate end-user onboarding
and offboarding processes, including account provisioning through
Active Directory and Entra ID. • Oversee IT hardware lifecycle
management, including inventory, asset tagging, replacements, and
disposals. • Provide remote troubleshooting support and after-hours
assistance for North American and European sites as needed.•
Associate degree in Information Technology or equivalent practical
experience; a Bachelor's degree is preferred. • Minimum of 3 years
of IT support experience, ideally within a manufacturing or
production setting. • Proficiency in Windows OS, Microsoft 365,
Teams, and other common business applications. • Familiarity with
network troubleshooting, including wireless networks, VLANs, and
related technologies. • Experience with helpdesk ticketing systems
such as FreshService, Jira, or similar platforms. • Knowledge of IT
asset management, imaging tools, and endpoint patching processes. •
Basic understanding of cybersecurity principles and frameworks such
as ISO27001. • Strong communication skills and ability to provide
excellent customer service.
Keywords: Robert Half, Port Arthur , IT Support Analyst, IT / Software / Systems , Liberty, Texas
