Network Technician
Company: Motiva
Location: Port Arthur
Posted on: June 20, 2022
Job Description:
Purpose Motiva's Information Systems & Technology (IT)
organization will contribute to the success of the business
strategy and results through customer focused partnerships and
collaboration across all Motiva businesses. The refinery IT group
will focus on delivering effective local support with the most
fit-for purpose and cost-effective solutions. As technologies
evolve, IT will maintain a relentless focus on efficient and
scalable services to provide the highest level of support for the
business. Position Overview Incumbent must possess a strong
understanding of LAN and WAN technologies and be experienced with
supporting Cisco-based network systems. Successful candidate
understands that impeccable customer service is key for supporting
the organization. Responsibilities
- Installation, configuration, patching, and regular maintenance
of key Cisco network equipment within the Port Arthur Manufacturing
Complex
- Responsible for cleanliness, organization, and proper cable
management of site network racks
- Perform regular, on-going cleaning of network racks including
cable cleanup as well as dusting and cleaning of all business
network equipment
- Troubleshoot and resolve network-related issues
- Maintain accurate records of all system configurations and
properly document all repairs and fixes
- Assist corporate and local teams with monitoring business
network for any performance or security-related issues
- Support OT team members when assistance is required
- Oversee installation, maintenance, and troubleshooting of all
site fiber and copper network cabling
- Ensure security and privacy of networks and computer
systems
- Maintain communications with clients during the problem
resolution process
- Assist IT Management with Projects and other Tasks as needed
and assigned
- Work closely with corporate IT network team to ensure
consistency and standards are maintained throughout the Motiva
network
- Utilize superior customer service skills
- Maintain a thorough knowledge of the organization and adhere to
all organizational standards
- Ensure all assigned tasks are completed in a timely manner and
that deadlines are metKey Challenges
- Supporting site outside of regular business hours
- Working across multiple departments and classes of business to
support all IT initiatives
- Managing conflicts with stakeholders while maintaining good
relationships across classes of businessBasic Qualifications
- B.S. in Computer Science or comparable degree plan
preferred
- Cisco Network Certification (Cisco Certified Network Associate
or higher) preferred
- Minimum +3yrs experience in computer networks and systems
maintenance preferred
- Minimum +5yrs experience in network cable installation
- Proven experience as Network Technician or relevant
position
- Understanding of IT principles and an ability to communicate
technical concepts effectively to a varied audience
- In depth understanding of diverse computer systems and
networks
- Working knowledge of internet security and data privacy
principles
- Action oriented, high level of energy, and results
oriented
- Self-reliant Individual with demonstrated ability to quickly
add value to an organization
- Strong people skills as confirmed through previous work
experience
- Stakeholder management capabilities
- Excellent diagnostic, analytical, and problem-solving
skills
- Excellent oral and written communication skills
- Comfortable in a diverse and fast-paced environment
- Ability to successfully manage competing priorities
Keywords: Motiva, Port Arthur , Network Technician, Professions , Port Arthur, Texas
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