Network Technician

Company: Motiva
Location: Port Arthur
Posted on: June 20, 2022

Job Description:

Purpose Motiva's Information Systems & Technology (IT) organization will contribute to the success of the business strategy and results through customer focused partnerships and collaboration across all Motiva businesses. The refinery IT group will focus on delivering effective local support with the most fit-for purpose and cost-effective solutions. As technologies evolve, IT will maintain a relentless focus on efficient and scalable services to provide the highest level of support for the business. Position Overview Incumbent must possess a strong understanding of LAN and WAN technologies and be experienced with supporting Cisco-based network systems. Successful candidate understands that impeccable customer service is key for supporting the organization. Responsibilities

• Installation, configuration, patching, and regular maintenance of key Cisco network equipment within the Port Arthur Manufacturing Complex
• Responsible for cleanliness, organization, and proper cable management of site network racks
• Perform regular, on-going cleaning of network racks including cable cleanup as well as dusting and cleaning of all business network equipment
• Troubleshoot and resolve network-related issues
• Maintain accurate records of all system configurations and properly document all repairs and fixes
• Assist corporate and local teams with monitoring business network for any performance or security-related issues
• Support OT team members when assistance is required
• Oversee installation, maintenance, and troubleshooting of all site fiber and copper network cabling
• Ensure security and privacy of networks and computer systems
• Maintain communications with clients during the problem resolution process
• Assist IT Management with Projects and other Tasks as needed and assigned
• Work closely with corporate IT network team to ensure consistency and standards are maintained throughout the Motiva network
• Utilize superior customer service skills
• Maintain a thorough knowledge of the organization and adhere to all organizational standards
• Ensure all assigned tasks are completed in a timely manner and that deadlines are metKey Challenges
  • Supporting site outside of regular business hours
  • Working across multiple departments and classes of business to support all IT initiatives
  • Managing conflicts with stakeholders while maintaining good relationships across classes of businessBasic Qualifications
    • B.S. in Computer Science or comparable degree plan preferred
    • Cisco Network Certification (Cisco Certified Network Associate or higher) preferred
    • Minimum +3yrs experience in computer networks and systems maintenance preferred
    • Minimum +5yrs experience in network cable installation
    • Proven experience as Network Technician or relevant position
    • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
    • In depth understanding of diverse computer systems and networks
    • Working knowledge of internet security and data privacy principles
    • Action oriented, high level of energy, and results oriented
    • Self-reliant Individual with demonstrated ability to quickly add value to an organization
    • Strong people skills as confirmed through previous work experience
    • Stakeholder management capabilities
    • Excellent diagnostic, analytical, and problem-solving skills
    • Excellent oral and written communication skills
    • Comfortable in a diverse and fast-paced environment
    • Ability to successfully manage competing priorities

Keywords: Motiva, Port Arthur , Network Technician, Professions , Port Arthur, Texas