Front Desk Agent

Company: Hampton Inn & Suites
Location: Port Arthur
Posted on: November 26, 2022

Job Description:

* Greetings and thanking guests in a sincere, friendly manner.
* Checking guest in on arrival and out on departure.
* Communicate with guests to better understand their individual needs to provide them with the best service possible.
* Posting charges to appropriate guests accounts.
* Invoice and bill guests for their stay and services used.
* Anticipating and addressing guest's needs, and resolving their problems and complaints.
* Assisting guests with disabilities.
* Operating switch boards and assisting with inquiries.
* Assisting the reservation manager with taking reservations.
* Collaborating and communicating with other internal departments to ensure guest satisfaction.
* Complying with company procedures and safety policies.
* Performing duties on a daily checklist.

Job Types: Full-time, Part-time

Pay: From $10.75 per hour

Schedule:
* 8 hour shift

Ability to commute/relocate:
* Port Arthur, TX 77642: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: Hampton Inn & Suites, Port Arthur , Front Desk Agent, Sales , Port Arthur, Texas